In purchasing or booking a ticket all passengers agree to the following terms and conditions:
General: The passenger shall comply with the instructions of company’s staff concerning all matters connected with the service and shall comply with any notice exhibited on the vessel. The company SEA EXPRESS reserves the right to refuse to carry any passenger of goods without assigning reason.
This contract is subject to the laws of Indonesia, and may only be varied by agreement in writing between the company SEA EXPRESS and the passenger. Verbal promises by booking agents or clerks will not be recognized by the company.
Cancellations & Delays: SEA EXPRESS reserves the right to vary the service in any whatsoever without any liability to the passenger. SEA EXPRESS shall not be liable for any loss, damage or injury which way arise in the event of cancellation or delay of the service. SEA EXPRESS shall not be liable in any way to the cost of any accommodation or for any alternative means of travel which may arise through cancellation or delays. Additional expense so arising shall be sole liability and responsibility of the passenger.
Refunds: In the event of a trip cancellation from the company, SEA EXPRESS shall refund any funds paid by the passenger direct to the company, or any funds already paid by an agent to the company on the passenger’s behalf. The passenger is responsible for collecting any funds paid to agents which have not yet been paid to the company.
In the event of a ticket or booking being cancelled by the passenger, the company reserves the right to charge cancellation fees as follows:
Cancellation more than 1 month : 30% refund.
Cancellation less than 1 month : no refund.
Baggage Allowance: Each passenger is entitled to a maximum 2 pieces luggage carried free of charge, not exceeding a total weight of 25 kg. If loading is available then excess luggage will be carried at the company’s standard rates, or may be stored at the company’s office in Bali if space is available. The company reserves the right to check contents of any baggage, and to refuse certain baggage items.
SEA EXPRESS accepts no responsibility for loss or damage to luggage during transit.
Road transportation in Bali: Road transportation is provided free of charge to/from ONE SPECIFIC ADDRESS in designated areas of Bali (Kuta and Sanur). This address must be specified at the time booking, and cannot be changed. Our drivers are under strict instructions to refuse to take passenger to more than one location (ie-they will not drive around trying to find a hotel if passenger has not specified an address).
Changes of dates: You can change the date of your transit only if space on board is available for the dates specified. You can also keep your tickets open date, in that case you are responsible to confirm the place and date of transfer 24 hours before departure, those requests will be accepted ONLY if spaces are available. If you booked hotels and/or plane tickets, we strongly recommend that you confirm all the dates of the transfers when you book your ticket or as soon as possible.