Cancellation Policies

Full refund 2 days prior to your experience

• Must be made 2 full days prior to 12:00 AM local time the day your experience is scheduled. For example, if your experience is scheduled for May 21st at 6pm, cancel by May 19th 12:00 AM in the experience’s timezone for a full refund.
• If you cancel less than 2 days in advance, the experience is non-refundable.

Full refund 7 days prior to your experience

• Must be made 7 full days prior to 12:00 AM local time the day your experience is scheduled. For example, if your experience is scheduled for May 21st at 6pm, cancel by May 14th 12:00 AM in the experience’s timezone for a full refund.
• If you cancel less than 7 days in advance, the experience is non-refundable.

Full refund 14 days prior to your experience

• Must be made 14 full days prior to 12:00 AM local time the day your experience is scheduled. For example, if your experience is scheduled for May 21st at 6pm, cancel by May 7th 12:00 AM in the experience’s timezone for a full refund.
• If you cancel less than 14 days in advance, the experience is non-refundable.

Full refund 30 days prior to your experience

• Must be made 30 full days prior to 12:00 AM local time the day your experience is scheduled. For example, if your experience is scheduled for May 21st at 6pm, cancel by April 21st 12:00 AM in the experience’s timezone for a full refund.
• If you cancel less than 30 days in advance, the experience is non-refundable.

Non-refundable after your booking is accepted for Flexible Tickets

• Bookings under this cancellation policy are non-refundable.
• Kindly refer to activity page for ticket validity.
• In the case where a booking is made for an activity that is not accepted immediately, you are able to cancel your booking for a full refund before it is accepted.
• If you cancel after the booking is accepted, the booking is non-refundable.